Terms and Conditions

These Terms and Conditions apply between you, the User of this Website and Platform, and Nativa Learning Ltd, 1 Manchester Park, Tewkesbury Road, GL51 9EJ Cheltenham, UK — the owner and operator of this Website and the Nativa Learning training services.
By accessing, browsing or otherwise using this Website, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions. Your agreement to comply with and be bound by the relevant provisions of these Terms is deemed to occur upon your first use of the Website.
Certain clauses of these Terms apply generally to the use of the Website and Platform, while other clauses apply specifically to the purchase and provision of Services. Where applicable, such clauses shall become binding upon the purchase or activation of a training programme or related service.
If you do not agree to be bound by these Terms and Conditions, you must cease using the Website and Platform immediately.
No part of this Website constitutes a contractual offer capable of acceptance. Any order or request submitted by you for Services constitutes a contractual offer. A binding contract shall be formed only when Nativa Learning Ltd sends you a written confirmation, including by email, confirming acceptance of your order and/or activation of access to the Services.

1. Definitions and Interpretation
These Terms and Conditions apply between you, the user of this Website and Platform, and Nativa Learning Ltd, the owner and operator of the Website and the educational services marketed as Nativa Learning.
By creating an account, accessing any content on the Platform, or purchasing any training pathway, you agree to be bound by these Terms and Conditions. If you do not agree, you must stop using the Website and Services immediately.
These Terms are drafted in English and shall be interpreted in accordance with English law. In case of inconsistency between translations and the English version, the English version shall prevail.
In these Terms and Conditions, the following terms have the meanings set out below.
Account means the personal information, credentials and login details used by a user to access the Platform.
Client means the person who purchases access to a Nativa Learning training pathway or related services.
Content means any text, graphics, images, audio, video, documents, lesson recordings, curricula, assessments, exam materials, templates, software, data compilations, community content and any other information provided through the Website or Platform.
Consultant means Nativa Learning Ltd and, where relevant, its directors, employees, contractors, teachers, collaborators and appointed service providers involved in delivery.
CSEN means Centro Sportivo Educativo Nazionale, the independent third-party certifying body responsible for issuing official certifications referenced in some Nativa Learning pathways.
Full Remote means a training pathway delivered primarily online through the Platform. All Nativa Learning pathways are delivered in Full Remote mode unless otherwise expressly indicated.
Services means the educational pathway and related platform access, including teaching activity, verification of final exam tests, access to specific Academy content and production of recordings as part of delivery.
Installment Plan means any payment arrangement in which the total price is split into multiple payments. Installment Plans are processed through the Learnworlds platform and are not Stripe subscriptions.
Lifetime Access means unlimited access to the purchased pathway and its Content, without time-based expiration, as defined in Article 33.
Website and Platform mean the Nativa Learning website (nativalearning.co.uk) and its e-learning environment (powered by Learnworlds), including any subdomains and services accessed through it.
Interpretation. Headings are for convenience only and do not affect interpretation. References to singular include plural and vice versa.

2. Age Restrictions
Users under 18 may use the Website and Services only with the supervision and consent of a parent or legal guardian. Payment information must be provided by or with the permission of a parent or legal guardian.
Where the user is a minor, the parent or legal guardian confirms that they accept these Terms on the minor's behalf and are responsible for compliance and payment obligations.

3. Business Customers
These Terms also apply to customers procuring Services in the course of business, professional development or for career-related purposes.

4. The Services and the Academy Pathway
Nativa Learning provides an educational pathway in bodybuilding, fitness and personal training related topics, delivered through the Platform in Full Remote mode.
The Services include, where applicable, teaching activity, verification of exams, subscription access to the Nativa Learning site and Learning-specific content, and production or delivery of recordings.
The structure of the Learning is organised in progressive levels and pathways. Certain levels may require completion of prior levels or minimum training time before upgrade eligibility, as communicated on the Website or during the candidacy process.

5. Admission, Candidacy and Activation
Registration on the Platform may be available for informational access. Purchase and activation of a training pathway may be subject to an admission and candidacy process.
The Company may require an official messaging channel interaction or equivalent direct communication step before providing payment links or activating access, in order to verify suitability, pathway selection and administrative requirements.
The Company reserves the right to refuse or delay admission at its discretion, including where information provided is incomplete or where the Company believes the Services are not appropriate for the applicant.

6. Fair Use of Intellectual Property
Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

7. Duration, Scheduling and Recordings
The training pathway begins from the time of purchase and/or activation, as communicated on the relevant sales page or payment link. Access to the Platform is granted under the Lifetime Access policy described in Article 33.
The Consultant undertakes to follow the class schedule communicated to the Client.
The Client acknowledges that the Consultant may provide lesson recordings as part of delivery and that recordings are an integral part of the Services. The Client further acknowledges that access to lesson recordings satisfies the educational delivery of the relevant lesson content.
The Client further acknowledges that recordings made available on the Platform may include sessions recorded in previous editions, where the technical content is equivalent. The Company does not guarantee that the most recent edition's recording is the one available at any given moment.

8. Interruption and Suspension
The interruption or suspension of participation by a Client may occur only for reasons of force majeure, including health reasons or accidents, and must be supported by official documentation justifying the suspension.
For all other cases, the Company reserves the right to evaluate each case individually and any accommodation is discretionary and does not create a precedent.

9. No Withdrawal and Early Termination — Express Waiver
No withdrawal is expected once access to the Services has commenced.
Where a right of withdrawal might otherwise apply under EU consumer law (including but not limited to Directive 2011/83/EU and Italian D.Lgs. 21/2014), the Client expressly acknowledges that the Services include immediate access to digital content and that performance begins immediately upon activation.
Express waiver at checkout. By proceeding to checkout, the Client expressly ticks the dedicated mandatory checkbox waiving the EU statutory right of withdrawal (14 days) in exchange for immediate access to the digital content, lessons, and learning materials. This waiver is binding and acknowledges that performance of the Services begins immediately upon activation.
The Client further acknowledges and accepts that, as a consequence of such express waiver, no refund shall be due under any circumstances, save for the limited exceptions described in Article 9-bis below.
9-bis. Limited Refund Exceptions
Notwithstanding Article 9, the Company may, at its sole discretion, grant a refund in the following exceptional cases only:
(a) Administrative error. Where a payment has been made in error (e.g. double charge, incorrect amount, fraudulent transaction not authorised by the Client), the Company shall promptly correct the error and refund the affected amount.
(b) [OPTIONAL — to be confirmed by Ludo: Health condition. Where, during the initial onboarding or assessment phase, a serious health condition emerges that is incompatible with non-medical educational services, the Company may, at its discretion, refund the amount paid less administrative costs (€50). This exception does not apply once the Client has accessed substantive Content beyond initial onboarding.]
Outside of these exceptions, no refund shall be granted, regardless of the reason invoked (including but not limited to: change of mind, lack of time, dissatisfaction with content, life circumstances).

10. Obligations of the Consultant
By taking on the assignment, the Consultant undertakes to perform its work using the diligence required by the nature of the activity performed, applicable laws and professional standards, under the laws of England.
The Consultant agrees to provide access to the Platform under the Lifetime Access policy described in Article 33.
The Consultant commits to proofreading and/or assessing examination papers at the end of the course where such assessment is part of the pathway.
The Consultant undertakes to manage and coordinate teachers of the training course and may provide customised platform features related to the pathway.
The Consultant undertakes to provide the Client with recordings of classes conducted, where applicable.

11. Obligations of the Client
The Client must promptly provide any documentation and information necessary for delivery of the Services and undertakes to follow the plans and programmes provided by the Consultant.
Where the pathway includes reports or check-ins, the Client undertakes to send them with the frequency set by the Consultant and more frequently when requested.
The Client undertakes to pay the agreed fee on a regular basis and no later than 15 days in case of renewal and 7 days in case of payment of an installment.
In the event the Client fails to pay, the Consultant has the right to suspend access to the Academy and Platform until payments have been regularised.

12. Confidentiality and Privacy
Each Party is obliged to keep confidential any information received from the other and to store it with appropriate security measures. For privacy protection, reference is made to United Kingdom privacy protection rules.
Nativa Learning Ltd is listed with the ICO, as required by the Data Protection Regulations 2018.
The Client agrees to the use of their image for informational and promotional purposes. The Client may request face censorship. Any publication will be made only after prior notice.
The Client undertakes not to divulge any material or private communications. All communications with the Consultant are understood to be protected by privacy and confidentiality.
Liquidated damages for breach. The Parties agree that unauthorised disclosure of private communications or confidential materials may cause substantial and difficult-to-quantify harm. Accordingly, where the Client breaches this confidentiality obligation, the Client agrees to pay liquidated damages equal to one year of service value, as a genuine pre-estimate of loss, without prejudice to the Consultant's right to seek injunctive relief and/or additional damages where permitted by law.

13. Orders and Provision of Services
13.1 Total Fee and Coverage
The total fee due by the Client is the price shown at checkout or in the payment link issued by the Company.
Such fee covers compensation for teaching activity, verification of final exams, subscription access to the Nativa Learning site including Learning-specific content, and video making and recordings as part of delivery.
The total fee does NOT include any CSEN certification, diploma, technical badge (tesserino), or any third-party certification. See Article 31 for full details.
13.2 Installment Plans Are Not Subscriptions
Where the Client chooses to pay by Installment Plan, the Client acknowledges that this is a payment method operated through the Learnworlds platform, not a Stripe subscription or recurring billing.
The Client is obliged to pay the full total amount of the training pathway, even if split into installments. Any interruption of payments does not cancel the remaining balance.
13.3 Default and Acceleration
The Client who wishes to pay by installments must accept the proposed installments at the beginning of the process and respect the installment due dates. Non-payment or delay beyond 7 days of any single installment results in cancellation of the Installment Plan and the obligation to pay the remaining amount in a single payment.
The Company may suspend access to the Services in case of non-payment, but the debt remains due in full.
13.4 Payment Processing
Payments are processed through Stripe, Learnworlds payment infrastructure, or another processor selected by the Company. The Company does not store full card details.

14. Debt Collection
If payment is not settled, the Company may appoint its Legal Department in a first phase and, if after 15 days the payment has not been settled, a debt recovery company of its choice.
The Client may be liable for reasonable costs of recovery where permitted by law and as communicated in writing.

15. Certificates and Third-Party Certifications
The Consultant may issue internal certificates of completion or passing.
Where a third-party certificate is referenced on a course page, the Client acknowledges that any external certification is not automatic and must be requested and paid separately, subject to passing the required assessment.
Third-party certification bodies and partners may change and the Company does not guarantee issuance by any third party where the Client does not meet the third-party's requirements.

16. Intellectual Property
All Content included on the Website and Platform, unless uploaded by users, is the property of the Company or its licensors and is protected by applicable intellectual property laws. You may not reproduce, copy, distribute, store, republish, sell, share, record or otherwise reuse Content from the Platform without the Company's prior written permission.
Any unauthorised attempt to download, screen-record, redistribute or share Content from the Platform constitutes a violation of these Terms and applicable copyright law. Consequences may include immediate and permanent account suspension; revocation of certifications in progress or already issued; liquidated damages proportional to the volume of material disseminated; and legal action for copyright infringement and unfair competition.

17. Third-Party Intellectual Property
Some materials may belong to third parties. All rights remain with the relevant owners. Your right to use such materials is limited to access through the Platform for personal educational purposes only.

18. Fair Use of Intellectual Property
You may use the Content solely for your personal study while enrolled, without sharing or making it available to others. Any systematic copying, redistribution, commercial use, screen recording for sharing, or publication is prohibited.

19. Links to Other Websites
The Website may contain links to other sites. Unless expressly stated, these sites are not under the control of the Company. The Company assumes no responsibility for the content of such websites.

20. Link to This Website
Those wishing to place a link to this Website on other sites may do so only to the home page unless otherwise authorised in writing. Deep linking to specific pages may require prior permission.

21. Use of Communication Facilities
Where the Platform includes community, chat, comments or messaging features, you agree to use them lawfully and respectfully.
The Company may remove content, restrict access or suspend accounts where conduct is abusive, defamatory, harassing, infringes rights, or undermines the learning environment.

22. Account and Access
You must keep your login credentials confidential and must not share your account with others. Access is for one person only.
Account sharing constitutes a material breach of these Terms and may result in:

Immediate and permanent account suspension
Request for damages proportional to the number of unauthorised accesses
Revocation of any certifications in progress or already issued

The Company may suspend or terminate accounts that appear to be shared or misused.

23. Live Events
The Company may organise optional in-person Live Events (workshops, seminars, intensives). Live Events are separate products with their own pricing and registration process. Inclusion in any training pathway, if applicable, is explicitly stated on the relevant product page.
23.1 Capacity and Scheduling
Live Events may have limited capacity and may require separate booking or fees. Availability depends on location, venue, and operational constraints.
The Company may reschedule, change format, or cancel Live Events for operational reasons or force majeure and will communicate changes as soon as reasonably possible.
23.2 Costs Not Included
The Company is not responsible for travel, accommodation, visas, local transport, food, or any other costs incurred by the Client to attend Live Events. All such costs are at the sole expense of the Client.
The Company is not liable for accommodation arrangements, cancellations, or third-party hotel disputes.
23.3 Non-Transferability
Registration to a Live Event is strictly personal and non-transferable to third parties.
23.4 Client Cancellation
The Client who wishes to cancel attendance to a Live Event must notify the Company as soon as possible by opening a formal support request. The Company will assess each case individually in coordination with event partners and venue operators. No automatic refund or fixed percentage refund policy applies.
Possible accommodations may include:

Recovery at a subsequent edition of the same event
Partial or full refund (at Company's discretion, subject to partner agreement)
No accommodation (where event costs cannot be recovered)

The Client acknowledges that the outcome depends entirely on the specific event and partners involved. No guarantee of refund or recovery is given.
23.5 Recordings of Live Events
Where streaming or on-demand recordings of Live Events are provided through the Platform, the Client acknowledges that the recording available may not necessarily be from the most recent edition. Technical content is equivalent across editions.
23.6 Teachers and Presenters
Teachers and presenters may change due to operational needs or force majeure without constituting breach.

24. Disclaimers
The Services are educational and informational. The Company does not provide medical advice and the Content is not a substitute for professional medical guidance. You are responsible for how you apply any information. If you have a medical condition or injury, you should consult a qualified professional before applying training or nutrition concepts.

25. Limitation of Liability
To the maximum extent permitted by law, the Company is not liable for indirect or consequential losses, loss of profit, loss of business, or loss arising from use of the Website or Services. Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under applicable law.

26. Force Majeure
The Company shall not be liable for failure or delay in performing obligations where such failure or delay results from events beyond the Company's reasonable control, including but not limited to illness, accidents, internet failures, platform outages, venue issues, governmental restrictions, strikes, or acts of nature.

27. Technical Issues, Platform Availability and Service Continuity
Nativa Learning Programmes are delivered through digital platforms and online infrastructure which may, from time to time, be subject to technical issues, interruptions, maintenance, updates, third-party service failures, or connectivity problems beyond the Company's direct control.
The Company does not guarantee uninterrupted or error-free access to the Platform or to the streaming services and shall not be held liable for temporary unavailability of the Website, Platform, or Content caused by technical issues, maintenance activities, system upgrades, third-party service providers, internet connectivity problems, or force majeure events.
In the event of significant technical issues affecting access to the Platform for a prolonged or repeated period, the Company undertakes to use reasonable efforts to restore the service as soon as practically possible.
Where such technical issues result in a substantial loss of effective training time, the Company may, at its sole discretion, compensate the affected Users by extending the duration of access to the Platform for a corresponding period, where applicable. Such extension of access shall constitute the sole and exclusive remedy available to the User for service interruptions of this nature and shall not give rise to any right to refunds, price reductions, compensation or damages.

28. Changes to the Services and Content
The Company may update, modify, reorganise or replace parts of the Content to maintain quality, improve educational outcomes, or reflect updates, without this constituting a breach, provided that the overall educational purpose of the pathway remains.

29. No Waiver
No failure or delay by the Company to exercise any right shall operate as a waiver of that right.

30. Severability
If any provision of these Terms is found unlawful or unenforceable, it shall be severed and the remaining provisions shall remain in full force and effect.

31. Governing Law
These Terms are governed by English law.
For the settlement of disputes and responsibilities, reference is made to English law and exclusive jurisdiction is given to the courts of England.

32. Assessment Review and Certification Timelines
The Company does not guarantee specific timelines for the review, correction or evaluation of examinations, nor for the issuance of any certificates, whether internal or external.
Once an examination or assessment has been submitted by the User, it will be processed according to internal administrative and organisational procedures. Such procedures may require variable processing times due to workload, verification steps, coordination with third parties or other operational requirements.
CSEN-specific timing. The issuance of CSEN certifications, including diplomas and technical badges (tesserini), is subject to CSEN's independent timeline (typically 30-60 days from submission). Such timelines are entirely outside the Company's control and do not constitute a breach of contract. The Company cannot accelerate, sollicit or modify CSEN's internal processes.
The User expressly acknowledges that delays in the correction of examinations or in the issuance of certificates do not constitute a breach of contract, provided that the Company proceeds with reasonable diligence.
No refunds, compensation or price reductions shall be due in relation to administrative or bureaucratic processing times, whether internal or external.

33. CSEN Certification — Costs Separate, Never Included
Crucial clarification. The cost of any Nativa Learning training programme (including Instructor Levels, Personal Trainer, Master Trainer, and any other CSEN-referenced pathway) does NOT include:

CSEN diploma issuance fees
CSEN technical badge (tesserino) issuance or renewal fees
Any CSEN administrative or processing fees
Any third-party certification fees

All CSEN-related costs are entirely borne by the Client and paid directly to CSEN according to CSEN's then-current fee schedule. Such fees are independent of and additional to the Nativa Learning training programme price.
33.1 CSEN Sequential Path
The User acknowledges that CSEN certification follows a strict sequential path:

CSEN Personal Trainer requires prior CSEN Instructor Level 1, 2 and 3 certifications
CSEN Master Trainer requires prior CSEN Personal Trainer certification
No bypass, equivalence with other certifying bodies, or fast-track is possible

Such sequential requirement is set by CSEN and is not modifiable by the Company.
33.2 CSEN Procedure
Upon completion of a Nativa Learning training pathway and successful assessment, the User may:

Request the relevant CSEN diploma issuance via the dedicated CSEN request form (link communicated upon completion)
Request the relevant CSEN technical badge (tesserino) via the dedicated request form (link communicated upon completion)
Pay the applicable CSEN fees directly to CSEN

The Company facilitates the administrative submission of the User's documentation to CSEN where applicable, acting solely as an intermediary (see Article 34).
33.3 CSEN Renewal
Renewal of CSEN technical badges (typically annual) is processed via the dedicated renewal form (link available through Nativa Learning support channels). The Client pays the applicable renewal fee directly to CSEN. The Company does not handle CSEN renewals beyond administrative facilitation.
33.4 Public Verification
CSEN-certified Users can verify and display their certification status through the CSEN Albo Tecnici Nazionale (https://www.csen.it/albo-istruttori/albo-tecnici.html), the official public register maintained by CSEN. This is the canonical source for third-party verification (e.g. employers, institutions).

34. Role of the Company as Intermediary
The User acknowledges that CSEN is an independent third-party certifying body responsible for the issuance of official certifications. Nativa Learning Ltd does not act as the certifying authority and does not exercise control over CSEN's certification processes, requirements or internal timelines.
Where applicable, Nativa Learning Ltd acts solely as an administrative intermediary between the User and CSEN for the purpose of facilitating certification requests. Any amounts paid to Nativa Learning Ltd in relation to CSEN-related administrative facilitation are collected exclusively as administrative handling fees and do not represent payment for CSEN's certification services themselves.
The final decision regarding the issuance of any CSEN certification remains entirely at the discretion of CSEN, subject to the User meeting the applicable requirements.

35. Lifetime Access to the Platform
Access to the Nativa Learning Platform is granted to the User under a Lifetime Access policy. Once the User has purchased and activated a training pathway, access to the relevant Content remains available without time-based expiration.
35.1 Scope of Lifetime Access
Lifetime Access covers:

Recorded video lessons of the purchased pathway
Downloadable materials (where provided)
Examinations and assessments
Updates and content revisions made to the same pathway

Lifetime Access does not cover:

New pathways or products launched after the User's purchase (these require separate purchase)
Live Events (these are separate products with their own access terms)
CSEN certifications and renewals (governed by Articles 33-34)
Any feature, content or service explicitly indicated as separate or additional

35.2 Grandfathering Previous Time-Based Plans
Users who purchased Nativa Learning training pathways under previous Terms and Conditions (which set access durations to 9, 18 or 21 months depending on pathway) are hereby grandfathered to the Lifetime Access policy, effective immediately upon publication of these Terms.
No additional fee or action is required from such Users. Previous Annual Maintenance Fees described in earlier T&C versions are abolished and shall no longer apply.
35.3 Reasonable Limits
The Company reserves the right to limit or suspend Lifetime Access in cases of:

Account sharing or unauthorised access (Article 22)
Violation of Intellectual Property terms (Articles 16-18)
Disciplinary measures (Article 37)
Discontinuation of the Platform infrastructure (with reasonable notice and equivalent content access arrangements)


36. Extension of Access and Additional Content
For Users grandfathered from previous time-based plans (Article 35.2), or for Users who completed their original pathway and wish to access supplementary content, the Company may, at its sole and absolute discretion, grant extended access to new or additional platforms, content, courses, live-streamed lessons, materials or features beyond those included in the original training programme.
Any such extension is optional, not due, and granted purely as a commercial courtesy. The granting of an extension shall not constitute, imply or be interpreted as an acknowledgment of any breach, deficiency, delay, liability or shortcoming on the part of the Company.
36.1 Extension Circumstances
Extensions of access may be granted in two circumstances:
(a) Completion of the original training path. Where the User has not yet completed the activities, examinations, assignments or evaluations of the original programme and requires additional time. The User must submit a formal written request through the official support channel, expressly stating that the original path has not been completed.
(b) Additional or extra content. Where the User has already completed the original programme and wishes to access supplementary content, new platforms, additional courses or live-streamed lessons.
If a User has not submitted a formal request for completion purposes, any extension granted shall be deemed to fall under circumstance (b).
36.2 No Modification of Original Contract
Any extension granted does not modify, reopen, extend or renew the original contract, which remains governed exclusively by the Terms and Conditions accepted at the time of initial enrolment and shall be considered fully concluded upon expiry of the original access period.
The granting of any extension does not create any automatic right to further extensions, renewals or similar concessions. Any such decision shall always remain subject to the Company's sole discretion.

37. Student Conduct and Disciplinary Measures
Students are required to conduct themselves in a respectful, cooperative and professional manner at all times when interacting with Nativa Learning, its Platform, its Content, and all individuals involved in the delivery of the training programmes, including instructors, teachers, staff, collaborators and other students.
Any behaviour that, in the Company's reasonable assessment, interferes with, disrupts or negatively affects the proper delivery of the courses or the learning environment shall be considered a breach of these Terms.
Such behaviour may include, without limitation:

Repeated or excessive communications that obstruct or overload official support channels, email systems or organisational processes;
Inappropriate, disrespectful, aggressive or disruptive behaviour during live sessions, in-person activities or online interactions;
Offensive, abusive, defamatory or hostile conduct towards instructors, teachers, staff, collaborators or other students;
Conduct that undermines the educational environment, the community, or the Company's ability to deliver its Services effectively.

The Company reserves the right to assess such behaviour on a case-by-case basis and, at its sole discretion, to take any measures it deems appropriate to protect the integrity of the training programmes and the learning environment.
Such measures may include, without limitation:

Formal warnings;
Temporary suspension of access to the Platform or to specific activities;
Permanent removal from the course or training programme.

In cases of serious or repeated misconduct, the Company may permanently exclude the student from the training programme without prior notice.
Any removal or exclusion for disciplinary reasons shall not entitle the student to any refund, compensation or reimbursement, and shall not affect the student's obligation to pay any outstanding amounts due under the contract.
Nativa Learning's decision regarding disciplinary measures shall be final and shall not constitute a breach of contract.

End of Terms and Conditions — Nativa Learning v2.0
For questions related to these Terms, contact: support@nativalearning.co.uk
Nativa Learning Ltd
1 Manchester Park, Tewkesbury Road
GL51 9EJ Cheltenham, UK
Company No. 13668890
VAT GB392900190
1 Manchester Park, Tewkesbury Road, GL51 9EJ
Cheltenham, UK
Nativa Learning Ltd
13668890
GB392900190
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